U-Haul Adventure

Nine years ago, Zoe and I moved from San Angelo, TX to Flagstaff, AZ.  Zoe followed me in our car and had my Mom with her (age 79).  The truck broke down in Muleshoe, TX.  We waited for 4 or 5 hours in a convenience store for a service person.  We finally got back on the road, but sputtered much of the way and broke down again in Clovis, NM.  We had to spend the night in a motel there and another service person got us back on the road the following day.

The truck again sputtered much of the way and then broke down in Albuquerque, NM.  The U-Haul people got us back on the road in a few hours, but the truck broke down again before we got completely out of town.  We barely made it up the steep grade on the west side of town to call for help.  We again waited for two hours in a truck stop for the U-Haul people to arrive.  My Mom games hung in there for all these ordeals.  Finally, the next day the U-Haul mechanics corrected the original problem – a bum fuel pump – and we made it all the way to Flagstaff!  Twice we had almost been rear-ended by an 18-wheeler, but we arrived unscathed physically, but very “scathed” emotionally.

Now, nine years later, going the opposite direction (this time we are moving from Flagstaff to Oakland City, IN), we broke down in Gallup, NM with a bum fuel pump – an unpleasant deja vu.  After 2-1/2 days waiting for parts and labor, I headed for Albuquerque.  I went less than one mile before discovering that the air conditioner did not work, but I drove on.  Along the way, I noticed blue smoke coming from underneath the truck on the right side.  I stopped a few miles west of Albuquerque and again called the emergency roadside people.  They sent me to a U-Haul shop on 6th street.  The man there became very frustrated, because his shop does rentals and trailer hitch installation, not mechanical problems.  He called their headquarters and got little help.  In the end, I was sent to a motel until the next morning, and I was given a number to call the correct shop.  What an ordeal!

The next morning I got the truck to the correct shop, where the mechanic immediately knew what to check; they had seen these problems repeatedly.  They got everything working, then told me they were concerned about the way the truck listed to the right.  I told them it had done this from the very beginning, and it was frightening.  They did not feel good about me continuing my journey in this truck.  The right front spring pad was crushed, and the spring was splayed outward.  The miracle is that neither Zoe nor I turned the truck over when she drove it to Pinon and when I drove it from Pinon to Albuquerque!  We decided to transload onto another truck.  Finally, at 4:00 P.M., I was again on the road.  From that point on the trip was uneventful.  Uneventful, that is, until two days later when Zoe received an email that essentially said they were going to send the law after her to get her and their truck.  Miscommunication told them the truck was due in Princeton, IN on June  9.  In fact, the original contract said the truck was due on June 11, but the breakdowns extended the due date until June 15.  We finally got that straightened out.

Our adventure in moving with U-Haul was not a pleasant experience!

Published in: on June 13, 2010 at 1:28 pm  Leave a Comment